Privacy Policy
Last updated: 12 September 2026
At Love2Have Jewellery, we take your privacy and the security of your personal information seriously. This Privacy Policy explains what personal information we collect when you visit our website, create an account, contact us or place an order; why we use that information; who we may share it with; how long we keep it; and the rights you have over your personal information. Love2Have Jewellery is responsible for the personal information described in this Privacy Policy and is the data controller for that information.
You can contact us about privacy or data protection at:
Love2Have Jewellery, Little Vauld, Marden, Hereford HR1 3HA, United Kingdom.
Email: [email protected]
Telephone: +44 (0)1568 797723
The Personal Information We Collect
Depending on how you use Love2Have, we may collect and process information including:
* your name;
* billing and delivery address;
* email address;
* telephone number;
* account login and account information;
* details of orders you have placed with us;
* products purchased, including relevant sizes, specifications or personalisation details;
* correspondence between you and Love2Have;
* information you provide when contacting us through our website;
* technical information relating to your use of our website; and
* cookie and website-usage information where you have consented to non-essential cookies.
We only ask you to provide information that we reasonably need to operate our website, fulfil your order, provide customer service or meet our legal obligations.
How We Use Your Personal Information
We may use your personal information to:
* process and fulfil your orders;
* take and confirm payment;
* deliver your purchases;
* create and administer your customer account;
* contact you about an order or enquiry;
* provide after-sales service;
* help identify previous purchases, for example if you need to replace a ring or establish the size or design of an item you bought from us previously;
* deal with returns, refunds, exchanges, repairs or other customer-service matters;
* maintain appropriate business, accounting and tax records;
* prevent or investigate fraud, misuse or security problems;
* operate, maintain and improve our website;
* understand how visitors use our website where they have consented to analytics cookies;
* establish, exercise or defend legal claims; and * comply with legal and regulatory obligations.
We do not sell your personal information.
Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information. The basis we rely on depends on why we use the information.
Contract – We process information where it is necessary to enter into or perform our contract with you. This includes processing an order, taking payment, arranging delivery, communicating with you about your purchase and dealing with returns or other contractual matters.
Legal obligation – We may process and retain information where necessary to comply with legal obligations, including accounting, taxation, and other applicable legal requirements.
Legitimate interests – We may process information where necessary for our legitimate business interests, and those interests are not overridden by your rights and interests. These interests include providing customer service and after-sales support, maintaining appropriate records of previous purchases, protecting our business and website, preventing fraud and dealing with legal claims. One particular legitimate interest is retaining limited information about previous purchases so that we can help customers who later need to identify or replace an item. This can be especially important with jewellery such as rings, where a customer may contact us many years after the original purchase to establish the design, specification or ring size previously ordered.
Consent – Where consent is required, such as for non-essential analytics cookies, we rely on your consent. You can withdraw that consent at any time.
Your Payment and Card Details
We take particular care with payment information.
Online Card Payments
Worldpay processes online card payments securely. When you choose to pay by card online, you are directed to Worldpay's secure payment environment to enter your card information. Love2Have does not receive, see or store your full credit or debit card details when you make an online card payment. Worldpay processes the card payment and provides us with the information necessary to confirm whether the transaction has been authorised and to administer your order.
Telephone Card Payments
If you choose to pay by card over the phone, you provide your card details during the call. We enter those details directly into the secure Worldpay Virtual Terminal while processing your payment. We do not write down, record or retain your full card details. Once we process the transaction, Love2Have does not keep those card details. We review our Worldpay payment-security compliance annually and follow the applicable requirements for our payment arrangements.
Customer Accounts
If you create an account with Love2Have, we retain the information associated with that account, which may include your name, address, telephone number, email address and order history. Your account enables you to use relevant account features and allows us to provide customer and after-sales service. You are responsible for keeping your account login details confidential. If you would like us to close your account, please get in touch with us. Closing an account does not necessarily mean we can immediately delete every record connected with previous transactions, as we may need to retain certain information for legal, accounting, fraud-prevention, or legitimate business purposes.
How Long We Keep Your Information
We do not keep personal information longer than we reasonably need it for the purpose for which we use it, taking into account our legal, accounting, contractual, and legitimate business requirements. We retain order and transaction records for as long as necessary to meet applicable accounting, taxation, and legal requirements. We may retain limited information about previous purchases longer where we have a legitimate business need to provide ongoing customer and after-sales service. For example, customers sometimes contact us many years after buying a ring because it has been lost and they need us to identify the original design, specification or ring size. For this reason, relevant historical order information may be retained for longer than the minimum accounting period where it remains reasonably useful for this purpose. We periodically review older information and will delete or anonymise personal information that we no longer reasonably need, unless we are required by law to retain it. We retain correspondence and enquiries only as long as reasonably necessary for customer service, record keeping, dispute resolution, or legal purposes.
Who We Share Your Information With
We only share personal information where necessary to operate our business, provide the service you have requested, or comply with the law.
This may include:
Worldpay – to process card payments securely.
Royal Mail – where necessary to deliver your order. We provide the information reasonably required to arrange and complete delivery.
Website, hosting and IT service providers – where they process information on our behalf to provide, secure, maintain or support our website and business systems.
Professional advisers and authorities – where reasonably necessary, for example accountants, legal advisers, insurers, regulators, law-enforcement agencies or HM Revenue & Customs.
We may also disclose information where required to do so by law or where reasonably necessary to establish, exercise or defend our legal rights. We do not sell, rent or trade customer information to other businesses for marketing purposes.
Jewellery Designers and Suppliers
We normally send orders to customers by Love2Have rather than directly from our jewellery designers or suppliers. If exceptional circumstances require us to send an order directly from a supplier or designer to meet an agreed delivery requirement, we will inform you before providing them with the personal information required for delivery. We will only provide the information reasonably necessary to fulfil that delivery.
Marketing Communications
Love2Have does not currently operate bulk promotional email or text-message marketing. Our website may offer a marketing preference option when you order or create an account, but we do not use your customer details to send bulk marketing communications. If we introduce email or other direct marketing in the future, we will do so in accordance with applicable data protection and electronic marketing law and provide the appropriate choice to consent, unsubscribe or object as required. We will not sell your details to third parties for their marketing.
Cookies
Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to operate properly. We may use them for functions such as maintaining your shopping basket, checkout, security, and essential website sessions. Where the law permits, these necessary cookies do not require your consent. We also use Google Analytics to help us understand how visitors use our website and how we can improve it. Google Analytics is treated as non-essential analytics technology on Love2Have and is enabled only when you choose to accept the relevant cookies through our cookie notice. When you visit Love2Have, you can accept or decline non-essential cookies. Declining analytics cookies will not prevent you from shopping with us or using the website's essential functions. You can change your cookie preferences at any time using the cookie controls provided on our website. For further information about the cookies we use, their purposes and how to manage your preferences, please see our Cookie Policy.
Google Analytics
Where you consent to analytics cookies, we use Google Analytics to learn how our website is used. This may include information about pages visited, interactions with the website, approximate location derived from technical information, device and browser information, and other website-usage data. We use this information to understand website performance, identify how customers navigate Love2Have and improve our website and services. Google processes information through Google Analytics in accordance with its own privacy and data-processing arrangements. You can refuse analytics cookies when our cookie notice is displayed or change your cookie preferences later.
International Customers and Deliveries
Love2Have accepts orders from customers outside the United Kingdom. If you ask us to deliver an order internationally, we will need to provide relevant personal information to organisations involved in completing the delivery, such as Royal Mail, overseas postal operators, customs authorities, or other organisations involved in international delivery and customs processing. This may result in your delivery information being processed in countries outside the United Kingdom. We provide only the information reasonably necessary to fulfil your international order and comply with applicable customs, postal, and legal requirements.
International Processing by Service Providers
Some organisations that provide services or technology to Love2Have may process information outside the United Kingdom or use systems located in other countries. Where UK data protection law applies to an international transfer of personal information, we take reasonable steps to ensure that an appropriate lawful transfer mechanism or safeguard is in place as required by applicable data protection law.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure. We restrict access to customer information to those who reasonably need it for legitimate business purposes. No internet-based system can be guaranteed to be completely secure, but we take protecting customer information seriously and review our procedures where appropriate.
Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:
* the right to be informed about how we use your personal information;
* the right of access to personal information we hold about you;
* the right to rectification if information we hold is inaccurate or incomplete;
* the right to erasure in certain circumstances;
* the right to restrict processing in certain circumstances;
* the right to data portability in certain circumstances;
* the right to object to certain processing; and
* the right to withdraw consent where our processing is based on your consent.
These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is being processed. If you would like to exercise a data protection right, please contact us using the details at the top of this Privacy Policy. We may need to ask for information to confirm your identity before acting on a request. We will respond within the timescales required by applicable data protection law.
Your Right to Object
You have the right to object to processing based on our legitimate interests in certain circumstances. If you object, please tell us what processing you are concerned about and why. We will consider your request under data protection law. If personal information were ever used for direct marketing, you would have the right to object to that use at any time.
Data Protection Complaints
If you have concerns about how we collect, use, retain, or protect your personal information, please contact Love2Have using the contact details at the top of this Privacy Policy. We take data protection complaints seriously and will investigate concerns appropriately. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom.
The ICO provides information about making a data protection complaint on its website.
Information You Need to Provide When Ordering
We need certain personal information to enter into and perform a contract with you. For example, if you place an order, we need sufficient information to identify you, process the transaction, communicate with you and deliver your purchase. If you do not provide information that is necessary to fulfil an order, we may be unable to accept or complete that order.
Automated Decision-Making
Love2Have does not use customer personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
Children's Privacy
Love2Have is a general retail jewellery website, and our services are not specifically directed at children. We do not knowingly seek to collect personal information from children for purposes unrelated to purchasing or enquiring about our products. If you believe that a child has provided personal information to us in circumstances that cause you concern, please get in touch with us.
Links to Other Websites
Our website may contain links to websites operated by other organisations. Love2Have is not responsible for the privacy practices of websites we do not operate. If you follow a link to another website, you should read that organisation's privacy information to understand how it handles your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations. When we make material changes, we will update the date shown at the top of this page and, where appropriate, bring significant changes to customers' attention. We recommend checking this page occasionally to stay informed about how Love2Have protects and uses personal information.
Contact Love2Have About Your Privacy
If you have a question, wish to exercise one of your data protection rights or want to make a data protection complaint, please contact:
Love2Have Jewellery, Little Vauld, Marden, Hereford HR1 3HA, United Kingdom.
Email: [email protected]
Telephone: +44 (0)1568 797723
