Frequently asked questions about our jewellery

Is postage included in the prices listed, and if not, which shipping methods do you use?

At checkout, you can choose your preferred Royal Mail delivery method for an additional cost beyond the listed prices. International customers should choose International Signed, while UK customers can choose either Special Delivery or Recorded Delivery. While Recorded Delivery is a signed-for service, we recommend Special Delivery, as it offers full compensation for any loss or negligence by Royal Mail. We cannot be held responsible for loss or negligence if you choose Recorded Delivery.

I think I have seen a similar piece of jewellery on another website - can you beat the price?

By all means, we will consider this. Please contact us, and we will advise further.

Can you tell me some more about your payment system?

We accept all major credit cards and guarantee our customers against fraud by using the World Pay credit card processing system. This system gives everyone who pays by credit card on this site total peace of mind. Please contact World Pay if you have any concerns or questions about internet security. The site you are on now accepts international payments, but only in GB Pounds Sterling. WE USE THE WORLDPAY SECURE CREDIT CARD AND PAYPAL TRANSACTION SYSTEM. We now also accept PAYPAL as an alternative to WORLDPAY.

Who are you and can you tell me a little more about yourselves?

We set up Love2Have in 2004. It has been arduous work (especially with search engines), but steadily the site has increased in popularity. We decided to sell only British-made jewellery from our online jewellery store, as we have discovered more and more talent in the UK that is ignored. We now know we made the right decision for us and our designers, who we work with closely to bring you the jewellery you are looking for.

Can the rings be resized?

Every ring is made to the exact size you specify, so please have a professional jeweller measure your finger. As with titanium, resizing rings can be difficult. Our resizing service lets us upsize or downsize plain rings by one or two sizes. Diamond-set and inlaid rings are trickier to size, but in the past, we have skimmed them to upsize. Most of our other rings can be resized, except gold-inlaid, zirconium, or custom-made rings. Resizing usually incurs a charge, which depends on the ring type and the extent of the change. If your ring can't be resized, we can offer the best resizing option available, and we will give you the best price possible to reorder from us. We know other jewellers provide Ring sizing services online too, but we can't vouch for their accuracy. If you are unsure of your size before ordering, please try our online wedding ring sizer service first.

What do the different finishes look like?

Our titanium and zirconium rings are available in polished, satin, and wire-brushed finishes. Although these metals are tough, they will wear and scratch over time. Shiny finishes will dull slightly, and rough finishes will gradually become smoother over many years. Because the surface is so hard, what can appear to be a scratch is sometimes a deposit of another material that the ring has rubbed against, e.g., when worn next to a gold ring or a silver ring. It's all down to taste, but probably the best finish for long-term wear is a satin finish.

Regarding polished finishes, all rings lose this eventually; however, we offer after-sales service to refinish them if needed.

What is the difference between titanium and white gold?

The difference between titanium and white gold is that gold is a precious metal; titanium isn't. White gold is relatively soft compared to titanium and is usually plated with rhodium, so it will wear over time and need to be re-coated. Titanium not only looks good when made into jewellery, but it is tough and will stand up to wear and tear much better than precious metals; it is not entirely scratch-resistant. Like any other metal, it still needs looking after, and we recommend avoiding activities such as gardening or engineering.

None of our rings come rhodium plated, and none of the photographs shows rhodium plated rings. The images on the website are taken in natural daylight, so any off-white colours can be difficult to represent, which is why we also describe the rings for customers. We don't recommend rhodium plating because it hides the natural beauty of the 'white' gold, and it wears off and needs regular re-plating. How quickly it wears depends on many factors, such as handling coins, car keys, or other materials that abrade the surface. It does rely on the person wearing the jewellery. White gold is an alloy of yellow gold and other metals which appear 'white'. However, 9ct has a slight yellowish grey tinge, and 18ct is greyish.

What packaging comes with the jewellery?

Whether the jewellery is for yourself or as a special gift for someone, all jewellery will arrive at your door with presentation boxes. We post goods in plain packaging.

Can you make rings in US, EU, and mm sizing?

Yes, we can, but please make sure a professional jeweller has accurately sized your finger. We recommend that you do not rely on plastic ring sizers or those that you can download from the internet. Some of our wider models, such as the stainless steel range, require measurements using a wide ring sizer. Ask your jeweller to use the widest one possible and take the measurement from the centre. We also make some rings with a comfort fit, which means sizing is taken from the leading edge of the ring-sizer rather than the centre. This also applies to all our non-comfort fit rings. All our rings are made to leading-edge measurements. Your jeweller can advise you on all these issues, but it's always a good idea to ask about anything you are not sure of. If you are unsure, then email us - we don't mind.

What is your returns policy?

Under UK law, we have to adhere to stringent trading standards. Your jewellery arrives as specified and to the highest quality. We want you to be happy with your rings especially, so if your ring is not as pictured and described, we will give you an exchange or your money back, no quibble. Custom-made jewellery and earrings are non-returnable for hygiene reasons. If any of our jewellery is faulty, we will exchange it or refund you. Each item listed has its own returns policy.

Which postage system do you use for international deliveries?

For UK deliveries, we use Royal Mail Special Delivery, and for overseas deliveries we use Royal Mail International. Royal Mail International is a guaranteed and insured airmail delivery service from the UK. We provide a tracking number on request. The average delivery time is 7-14 days after posting. There is compensation for loss or non-delivery.

My Jewellery hasn't arrived yet, where is it?

We send every item via Royal Mail with a unique track and trace code, which we can provide upon request. If your item hasn't arrived within a few days after we inform you it's been dispatched, please let us know. We will contact Royal Mail to confirm whether the item has been delivered and, if not, where it is. As everything is insured, we can claim the costs back once Royal Mail agrees that the item has gone missing in the post and have a replacement item sent to you. For the record, we have never had to claim for a Special Delivery.

How secure is the online credit card payment system you use?

We use WorldPay, one of the world's largest payment service providers. We never see your credit card information; the transaction goes directly through their secure servers. You may have heard of the padlock icon that appears on some websites to reassure the internet buyer that online security is in place - well, once you have checked out from our site, you will enter the Worldpay system, which is entirely separate from our servers and displays the padlock icon. Please visit www.worldpay.co.uk for further information.

Do you take orders by phone?

Yes. Please call us on 01568 797723, and we will be happy to process the order over the phone. Please have your credit card details handy. Please leave a message if we don't answer.

Can you do me a rush job?

We can usually accommodate rush jobs for special occasions, but please check with us before ordering. Express delivery may incur additional postage costs.

Why is the jewellery UK made only?

We believe there are great small independent designers in the UK, and we want to promote their work. Some cheaply imported jewellery is of an inferior quality and does not meet the high standards of the handcrafted UK-made jewellery that we supply.

Why don't you sell black titanium rings?

We have chosen not to sell black titanium rings because they do not meet our high standards, as this effect is achieved by coating the ring. We don't believe that black titanium will stand up to wear and tear, will scratch and will require refinishing. We strongly recommend black zirconium. Zirconium has properties similar to titanium and is a greyish-white metal. When heated, the metal's surface forms a silky black coating that is very scratch-resistant (though not completely), with a hardness equal to sapphire.

Can all the rings come in different widths?

Most of our rings can be made in various widths, particularly the plain rings or those with fine patterns. Patterned zirconium and titanium rings generally cannot be made narrower than 7mm, although they can be made wider; the design will not cover the full width of the ring. If you are unsure, drop us a line or call us.

I live outside the UK and want to order with my credit card, but I only see UK Sterling on your website.

If you order from abroad, World Pay will convert the payment at the current exchange rate through your credit card company.

Do you mind if I telephone you?

Not at all - within reasonable hours of course. If you get the answering machine, please leave your number, and we will call you straight back when we get the message.

Do you have a showroom or shop I can visit?

Sorry, we don't. We are an internet retailer only. As most of our jewellery is made to order, we do not have stock on the premises. The jewellery we feature is from small UK designers who often display their work in art galleries or independent jewellers. Wherever possible, the website photography shows the items as they look in real life. We try to keep the images as realistic as possible, and we describe everything in line with UK trading standards and retail laws. In other words, if it were fake or not as described and pictured, they would shut us down.

Can you be discreet? I have ordered a surprise gift for someone else.

If you don't want us to call or email you because you are buying a surprise gift, just let us know in the comments box at checkout. We post goods in plain packaging.

Are you on the lookout for other jewellery designers?

Yes - we will always consider new artists to feature on our website. Please send or email us your details and pictures of your jewellery.

Can the rings be engraved with a special message?

Yes, we offer an engraving service at an extra cost to the listed price. This service is for a single engraving on the inside of the ring, but you can also engrave the outside. Please contact us first for more information, and we already have an inner engraving listing set up in the main navigation menu. If you are buying more than one item, please enter the quantity in the Qty. Box during the cart checkout process. You can also specify your engraving requirements in the comments box during checkout.

For some reason, my card is being refused when ordering from you?

Occasionally, overzealous security measures stop some customers from purchasing because their shopping patterns aren't typically associated with their card. Contact your card company, and they should lift the restriction.

Will your silver jewellery react with my skin?

Our silver jewellery is made from Sterling Silver, which is pretty much the jewellery industry standard these days. Pure silver is too soft for jewellery, so we use sterling silver instead. Sterling silver is 92.5% silver mixed with 7.5% copper or brass to add strength.

Silver tarnishes eventually, but it happens faster for some people than for others. Sometimes it happens within days, and sometimes it takes much longer; it's hard to predict. When silver comes into contact with skin, it can tarnish (oxidise) because the skin's natural acids react with the metals in the silver. People's skin varies enormously, and the natural acids produced can vary with the time of year, month, diet, and stress levels. Usually, it stops after a short while, and the oxidisation wears off with continued wear.

Some manufacturers lacquer or varnish their silver jewellery to prevent or slow this process, but eventually the coatings wear off, exposing the silver to acids on the skin.

Sometimes a green colour can occur, and this results from the presence of copper in the sterling silver alloy. With continued wear, this should also lessen. You can remove tarnish by polishing with a silver cloth or liquid cleaner, and with regular wear it should diminish over time. We have written a further article on silver jewellery tarnishing in our resources section.

I know you don't rhodium plate your white gold, but can you tell me a little more about rhodium plating?

White gold is an alloy of gold and various white metals such as silver and palladium, which are added to the gold to change its colour.

White gold is not strictly white; it has a yellowish tint. To overcome this problem in the high street, most jewellers plate white gold with rhodium. We don't see white gold as a problem, and our jewellery comes in its natural white gold colour as it is supposed to look.

Rhodium is part of the platinum family of metals; it is hard-wearing and gives the item a much whiter appearance. Rhodium does wear off over one to three years, depending on wear, but it can be re-plated as needed.

Platinum, on the other hand, is a very pure white metal that keeps its colour and never needs rhodium plating. Platinum is a very dense metal and will be nearly twice as heavy as the same item in gold. The only downside is that it costs twice as much as 18ct Gold.