Love2Have Jewellery Terms and Conditions

Please read the following terms and conditions carefully - you may wish to print this page out for future reference.

Company contact details

Love2Have Jewellery, Little Vauld, Marden, Herefordshire HR1 3HA. The United Kingdom.

Phone: +44 (0) 1568 797723; email: [email protected]

At busier times, you may reach our answer machine. Please do leave a message and we will contact you.

Important Information

Please read and print out our terms and conditions when ordering any jewellery from this site.

It is the customer's responsibility to read the terms and conditions every time they use this website, and continued use of this website will signify the customer's acceptance of the current terms and conditions. We recommend printing and keeping a copy of these terms and conditions when you place an order.

All of our white diamonds are SI G/H in quality. Black diamonds, on the other hand, are made from white diamonds with heavy inclusions. Black diamonds contain a lot of porosity or small air bubbles within the crystal, so they can be very inconsistent in surface texture when polished.

All our silver rings, including mixed-metal rings, are made from .925 sterling silver, so please check whether your skin may react to sterling silver before purchasing. 925 sterling silver is the UK standard.

None of our white gold rings come rhodium plated; therefore, they appear a pale yellow, the real colour of white gold.

Please make sure you order the correct ring size. If you are unsure, we suggest you try our ring sizing service listed in the categories menu. Please note that if you are ordering a very wide ring, you may need a bigger size. You are responsible for providing the correct ring size. We recommend measuring your finger with a professional ring sizer. If you are unsure of your size, we can provide a professional ring sizer. After using our ring sizer, a correct fit should be only very slightly snug but comfortable. If the ring gauge is too loose, the ring will be too loose too, and vice versa.

If you already have a ring that fits, rather than using a printout from the internet, visit a jeweller when you can and ask them to demonstrate ring-stick sizing for greater accuracy. The ring will slide freely down the stick next to the letter. The edge of the ring sits against the reading - this is known as a leading edge measurement. It is far more accurate than the printout.

We can also make our rings in international sizes. You will find a conversion chart listed in the information and resources section. Choose your nearest UK size in the drop-down menu and specify your international ring size in the comments box at checkout.

All rings take approximately 10 to 28 working days depending on stock and availability. Items such as necklaces, bracelets and earrings all take approx 7 to 14 working days for delivery. If you need your ring or other item by a certain date, please let us know immediately.

While we try to ensure the photographs are as realistic as possible, because the jewellery is handmade, some items may differ slightly from those shown.

How to use the Love2have website

The jewellery on our website is categorised to make browsing easy.

If you cannot find what you want, type your search term into the quick find box.

When you have found the item(s) you want, make the appropriate selections from the drop-down menus available for that item. Size, material, width, etc.

Read the product description carefully and check the price for the required options.

Select Add to Cart.

To complete the purchase, press Checkout.

You will then be asked to sign in, provide your details, and tell us where you want the item(s) delivered.

Please ensure you provide the correct email address, as we will send your order confirmation to the email address you provide.

If you make a mistake with any items, you can remove them from your cart and start again.

When you are ready to complete your purchase, you will be directed away from our website to Worldpay, our secure payment service provider. Enter your payment details. PayPal is also available as a payment option.

Once you complete your payment details, you will be redirected back to the Love2have website. Follow the on-screen directions by clicking all the links that ask you to return, and wait until the order process is completed. VERY IMPORTANT - you must return to our site for your purchase to be processed correctly.

You will receive a confirmation email from us detailing your order, and a payment confirmation from Worldpay or PayPal.

If you do not receive these emails, check your account to confirm you provided the correct email address. If it is correct, please check that your internet service provider/mail client has not blocked our emails as SPAM. AOL customers may not receive our automated emails.

If you do not wish to order online, you can call us on 01568 797723 to place your order over the phone.

Ordering from Love2have

To order goods, you must be at least 18 years of age.

All prices are shown in GB Pounds Sterling and do not include delivery charges.

At checkout, you can choose your preferred Royal Mail delivery method. International customers should choose International Signed, while UK customers can choose either Special Delivery or Recorded Delivery. While Recorded Delivery is a signed-for service, we recommend Special Delivery, as it offers full compensation for any loss or negligence by Royal Mail. We cannot be held responsible for loss or negligence of your order if you choose Recorded Delivery.

By clicking the Confirm Order button to submit your order on the checkout screen, you agree to buy goods at the stated price, subject to our terms and conditions.

A binding contract is formed once we accept your order and receive authorisation from your payment card issuer or PayPal.

If you need your jewellery by a certain date, please let us know immediately.

If an item is temporarily out of stock and delivery is expected to be later than indicated, we will contact you by e-mail or telephone to agree on a new delivery date. We can provide proof of posting upon request. If the package is lost in the post, we will post a replacement once we confirm it is lost. For Recorded Delivery, full compensation may not be available under 'The Royal Mail's' terms.

If you need your jewellery by a specific date, notify us immediately so we can advise whether delivery is possible; otherwise, you may be charged a cancellation fee if any made-to-order items have been processed with the designer (i.e., ring blanks completed).

We reserve the right to refuse any order.

Cancelling your order before and after despatch

For stock items, you may cancel your order at any time before despatch, but you must inform us by email or in writing.

Please note that we cannot cancel items made to a customer's specification, such as made-to-order rings or personalised goods.

Delivery and Returns

We will send goods via Royal Mail Recorded or Special Delivery within mainland UK. We will send all deliveries to non-UK addresses via Royal Mail International Signed For Service. A signature is required for proof of delivery. We cannot be held responsible for failed deliveries by Royal Mail due to an incorrect shipping address. A redelivery fee will apply should an item be returned to us.

We will send stock items once we have authorisation from your payment card issuer. We will provide an approximate delivery timescale from the date we process your order for all made-to-order items.

Each item lists its returns or non-returns policy. You may return goods within 15 days of receipt. The customer is responsible for the return postage to Love2have. We recommend Royal Mail Special Delivery, which insures the item against loss.

CHRISTMAS RETURNS: Any items ordered in November and December in accordance with our policies may be returned the following January. Please do email us before returning the jewellery in question.

We do not accept returns for your repaired jewellery, only a guarantee. We cannot guarantee jewellery for wear and tear such as scratching, bending of bracelets, rhodium plating thinning or perishables such as leather fraying.

Customers posting from countries other than the UK must consider customs charges for sending to the UK, as we will not be held liable for these fees and will refuse to collect item(s) from the sorting office if we must pay a fee. All goods returned to Love2have from outside the UK must be marked BRITISH RETURNED GOODS. Incorrectly labelled parcels will be subject to excise duty when they return to the UK.

If you have to return any jewellery, you are responsible for taking reasonable care of it while in your possession. Jewellery must be returned in its original Love2have packaging and must be brand new and unworn. For UK customers, we will credit your credit card within 30 days, as agreed. We do not pay the postage costs.

Willful, malicious damage or negligence, whether accidental or otherwise, will void any rights you have to use our refund or exchange policies. In these instances, we can only advise on repair or replacement costs.

Please email or write to us first if you intend to return any items, and we will provide further instructions.

All our silver jewellery is made from 925 sterling silver, which is the UK standard. Over time, silver will tarnish. This is a natural process, so we do not accept returns for tarnishing. For further details on how to look after your silver, please see our page on silver jewellery and tarnishing.

We make all our rings here in the UK from high-quality materials. We don't sell cheap mass-produced imports, and we want you to be happy with your ring, so if your ring is not as pictured and described, we will give you an exchange or your money back, no quibble.

To ensure your ring fits perfectly, we are happy to provide a professional set of ring sizers to try in the comfort of your own home. We suggest measuring your finger several times at different times of day. Please note that if you are ordering a very wide ring, you may need a bigger size. We can provide blanks for wider rings if required. We cannot be held responsible if you get your size incorrect by measuring your finger using a third-party sizing service or from another jeweller. If you make an error and resizing is required one day, there may be a charge. Stainless steel, zirconium, tension set, gold inlaid and some patterned rings are not always resizeable.

Unless you have statutory rights to reject the goods, items made to a customer's specification such as personalised goods are non-returnable. This also applies, for hygiene reasons, to earrings.

If you return goods outside our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If you return the item again or refuse delivery, we will deem this an irreversible instruction to dispose of the goods as we see fit, without further notice. If we do not receive instructions to return the rings to you within 30 days of requesting payment for postage, we will deem this an irreversible instruction to dispose of the goods as we see fit, without further notice.

Additional Information

While we try to ensure that the photographs of the jewellery are as realistic as possible, because the jewellery is handmade, some items may differ slightly from those shown.

We work to ensure that all product descriptions, pictorial representation, pricing and availability are accurate on our website, but errors may occur. We will contact you if we discover any error and give you the option to reconfirm your order or cancel.

Images may not show the actual size of items. All sizes, weights and measurements are approximate and included for guidance only.

Love2Have does not accept responsibility for any website not under our control that may act as a portal to our site or be connected to it by a link.

We accept online payment by all the major credit and debit cards, including Mastercard, Visa, Switch, Delta, and JCB. We also accept all credit and debit cards with the Mastercard or Visa logos, as well as PayPal.

These terms and conditions do not affect your statutory rights.

If you have any questions/comments about privacy, email [email protected]