Terms and Conditions

Please read the following terms and conditions carefully - you may wish to print this page out for future reference.

Company contact details

Love2Have Ltd., Little Vauld, Marden, Herefordshire HR1 3HA.

Phone: +44 (0) 1568 797723 email: [email protected]

At busier times you may reach our answer machine. Please do leave a message and we will contact you.

How to use the Love2have website

The jewellery on our website is categorised to make browsing easy.

If you cannot find what you want, type your search term into the quick find box.

When you have found the item(s) you want, make the appropriate selections from the drop down menus available for that item. Size, material, width etc.

Read the product description carefully and check the price for options required

Select Add to Cart.

To complete the purchase press Checkout.

You will then be asked to sign in and give us your personal details and tell us where you want the item(s) delivered.

Please ensure that you give your correct email address as confirmation of your order will be sent to the email address given.

If you make a mistake with any items you can remove them from your cart and start again.

When you are ready to complete your purchase you will be directed away from our website to Worldpay, our secure payment service provider. Enter your payment details. Paypal is also available as a payment option on this page.

When payment details have been completed, you will be redirected back to the Love2have website. Follow the onscreen directions and wait until the order process is completed.

You will receive a confirmation email detailing your order from us and confirmation of payment from Worldpay.

If you do not receive these emails, check in your account that you have given us the correct email address If it is correct, please check that your internet service provider/mail client has not blocked our emails as SPAM. AOL customers may not receive our automated emails.

These terms and conditions are subject to change at any time. Any changes will take effect from the date published at the bottom of this page. It is the customers responsibility to read the Terms and Conditions every time they use this website and continued use of this website will signify the customers acceptance to be bound by the current terms and conditions. We recommend that you print and keep a copy of these terms and conditions at the time of ordering.

If you do not wish to order over the internet, alternatively you can call us on 01568 797723 and place your order over the phone.

Ordering from Love2have

To order goods you must be at least 18 years of age.

All prices are shown in GB Pounds Sterling and do not include delivery charges.

The checkout process will give you the option to choose your preferred Royal Mail delivery method. International customers should choose the International Signed service whilst our customers based in the UK have a choice of either Special Delivery or Recorded Delivery. Whilst Recorded Delivery is a signed for service, we would recommend Special Delivery over this option as the Special Delivery service offers customers full compensation over any loss or negligence by the Royal Mail. We cannot be held responsible for loss or negligence of your order if you choose to use the Recorded Delivery Option.

By clicking the Confirm Order button to submit your order on the checkout screen you are offering to buy goods at the price stated subject to our terms and conditions.

A binding contract is formed once your order has been accepted by us and once we have authorisation from your payment card issuer.

When you purchase customised or personalised goods, you will be notified of an approximate delivery time. Normally this averages between 10 - 28 working days for UK customers but may take longer for orders made outside of the UK. If your jewellery is needed by a certain date please let us know immediately.

If an item is temporarily out of stock and/or delivery is anticipated to be greater than that indicated for that item, we will contact you by e-mail or telephone to agree a new delivery date. Proof of posting can be produced upon request and all items are insured for loss in the post. In the event of loss, a replacement will be posted out once it has been confirmed that the package has been lost in the post.

If your jewellery is needed for a specific date, you must notify us immediately so that we can advise whether delivery is possible or otherwise there maybe a cancellation fee should any made to order items have been processed with the designer (ie. ring blanks completed).

We reserve the right to refuse any order.

Cancelling your order before despatch

For stock items you may cancel your order at any time before despatch but you must inform us by email or in writing. 

Please note that we cannot cancel items made to a customers specification such as rings made to a specific size, engraved or personalised goods.

Delivery and Returns

Goods will be sent via Royal Mail Recorded or Special Delivery within Mainland UK. All deliveries to non-UK addresses will be sent via Royal Mail International Signed For Service or Airsure with delivery included in the price. A signature is required for proof of delivery. We cannot be held responsible for failed deliveries by the Royal Mail due to the incorrect shipping address specified. A redelivery fee will apply should an item be returned to us.

Stock items will be sent out once we have authorisation from your payment card issuer. This process usually takes 4-5 working days (International non UK orders longer). All stock items will be sent within 30 days. We will provide information from the date of processing your order the approximate delivery time scale for all items that are made to order.

You may return goods within 15 days from receipt of the goods. The customer is responsible for the return postage to Love2have. We recommend that you use Royal Mail Special Delivery which ensures the item is insured against loss.

We do not accept returns for your repaired jewellery, only a guarantee. We cannot guarantee jewellery for wear and tear such as scratching, bending of bracelets, rhodium plating thinning or perishables such as leather fraying.

Customers posting from countries other than the UK will need to consider customs charges for sending to the UK as we will not be held liable in paying these fees and will refuse to collect item(s) from the sorting office that require a fee to paid by ourselves. All goods returned to Love2have from outside the UK must be marked BRITISH RETURNED GOODS. Parcels incorrectly labeled will be subject to excise duty when coming back into the UK.

If you wish to return any items of jewellery is it your responsibility to take reasonable care of the jewellery whilst in your possession. Jewellery must be returned in its original Love2have packaging and must be brand new and unworn. A refund for UK customers will be credited to your credit card account within 30 days. We do not pay the postage costs.

Wilful, malicious damage or negligence whether accidental or otherwise will void any rights you have to take advantage of our refund or exchange policies. In these instances we can only advise on repair or replacement costs.

You must inform us by email or in writing if you intend to return any items first and we will provide you with further instruction.

All our silver jewellery is made from 925 sterling silver which is the UK standard. Over time silver will tarnish. This is a natural process therefore returns for tarnishing will not be accepted. For further details on how to look after your silver please see our page on silver jewellery and tarnishing.

All our rings are made here in the UK from high quality materials. We dont sell cheap mass produced imports We want you to be happy with your ring so if your ring is not as pictured and described we will give you an exchange or your money back, no quibble.

It is important to ensure your ring fits you perfectly and we are happy to provide a professional set of ring sizers to try in the comfort of your own home. We suggest your finger is measured several times at different times of the day. Please note that if you are ordering a very wide ring you may need a bigger size. We can provide blanks for wider rings if required. We cannot be held responsible if you get your size incorrect by measuring your finger using a third party sizer or from another jeweller. If you make an error and resizing is required there may be a charge. Stainless Steel, Zirconium, tension set, gold inlaid and some patterned rings are not always resizeable.

Please click on the image below to try our ring sizing service.

Unless you have statutory rights to reject the goods, items made to a customers specification or personalised goods are non returnable. This also applies, for hygiene reasons, to earrings.

If you return goods to us that are outside of our returns policy and your statutory rights do not apply, we will not refund you. We will return the item to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice. If we have no instruction to return the rings to you within 30 days of us requesting payment for postage, again this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.

Additional Information

Whilst we try and ensure that the photographs of the items are as realistic as possible, because the jewellery is handmade some items may differ slightly to those shown.

We try to ensure that all product descriptions, pictorial representation, pricing and availability are accurate on our website but errors may occur. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling.

Images may not show the actual size of items. All sizes, weights and measurements are approximate and are included for guidance only.

Love2Have does not accept any responsibility for any Web site not under our control, which may act as a portal to our site or be connected by a link with our site.

We accept on-line payment by all the major credit and debit cards, including Mastercard, Visa, Switch, Delta, and JCB. We also accept all credit and debit cards carrying the Mastercard or Visa logos.

Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England under English Law.

These terms and conditions do not affect your statutory rights. For more information please visit Consumer Direct: www.consumerdirect.gov.uk

Copyright © Love2have. All Rights Reserved. Last Updated 10.07.08.