Potters UK Jewellery Boxes Pakaging Gift Packaging

EXCUSE FOR PUTTING UP PRICE - GOODBYE POTTERS UK
Dear Jayne,
The price of Ultra and other imported series rose on the 1/5/09, the price based on 17 packs is now £14.22 per pack, hence my offer to reduce it to £13.50 per pack. These rises were purely a result of the currency changes and the 30-40% increase they put onto our purchase prices when we came to re-stock. We have absorbed a huge amount of the increase, hence also why I included extended credit, as I can not lower the price on this quantity any further. I do hope you understand, I await your future instructions and assure you of our best attention.
Kind regards,
Mel

DECLINE OFFER
Hi Mel
Unfortunately on this occasion we shall choose to decline your offer due to normally paying only £12.93 per unit according to the records on our last invoice from you. We will reconsider if you can improve your offer.

Regards
Sales@Love2have.co.uk

REPLY
Quoting Mel Barr <melbarr@pottersuk.com>:

Dear Jayne,
Thank you for understanding, we would of course be happy to re-instate your order for 17 packs of our Ultra ring. I can reduce the price a little, may I suggest £13.50 per pack + Vat, also perhaps it would be helpful if you were to tell me exactly when you require the delivery and if some extended time to pay on this occasion would help with your cash flow. I do hope this is useful and await your instructions.

Kind regards,
Mel

SUGGESTION
-----Original Message-----
From: sales@love2have.co.uk [mailto:sales@love2have.co.uk]
Sent: Wednesday, July 08, 2009 4:57 PM
To: Mel Barr
Subject: Re: Cancelled order, attention Jayne

Dear Mel

Thankyou for your reply - we accept your explanation and apology.

Under the inconvenient circumstances for us would you consider recommencing this order at a discounted rate at all?

As we have had to make alternative arrangement and place an order elsewhere for our next batch of boxes our budget for ring boxes at this time has been spent in full.

Regards
Sales@Love2have.co.uk

LETTER OF APOLOGY ADMITTING ERROR
Quoting Mel Barr <melbarr@pottersuk.com>:

Dear Jayne,

I have been forwarded your e-mail of yesterday, and I hope you do not mind if I respond on behalf of Toni and all her colleagues.

May I begin by apologising for our temporary lack of stock of Ultra ring boxes, and for the impression you concluded from speaking to
some members of staff that we were unhelpful in this matter.

We care greatly about customer service, as I hope will have been your experience on all previous occasions, we have blatantly failed on this occasion and are all upset at this.

The offence and inconvenience caused is greatly regretted, and we hope you can accept our sincere apology.

Stock of Ultra is due Thursday next week, and the hesitation in getting this fact across to you quickly was not Toni or her colleagues fault, I was checking with the shippers and it took a little time to get a definitive answer from them.

I was in the office on a couple of the occasions you rang, I was trying to give my colleagues the answer you required, I could not agree that they were curt or unhelpful, but by that time I guess their vagueness could easily be misconstrued as unhelpful.

I do hope in time you feel you can accept my explanation and heartfelt apologies.

We have, of course, carried out your instruction to cancel your order, but hope you will feel able to give us a second chance some time in the future.

I assure you of our previous concentration to customer service in the future,

Yours sincerely,

Mel Barr
Chairman and Managing Director

Rollesby Road
Hardwick Industrial Estate
King's Lynn
Norfolk
PE30 4HP.
Tel: 0870 777 5850
Fax: 0870 777 7510
www.pottersuk.com

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Potters (London) Limited is registered in England, Co. No: 357622
VAT Registration Number: GB 232 8563 61.

EMAIL SENT AFTER ENQUIRING VER OUR BY TELEPHONE - JULY 08 2009
Dear Sirs

We are disgusted at your total lack of customer service in relation to this order. You couldn't even be bothered to notify us that you couldn't supply these boxes. We are virtually out of boxes now.

We rang yesterday and were told that someone would ring us back - they didn't. We have rung twice this morning and been given the runaround. When I rang today I asked to speak to Toni and was told she was in the office and I would be put through. It quickly became clear that Toni did not wish to speak to me. Toni has never replied to our emails asking for an update on this order.

The lady I eventually spoke to was very curt and unhelpful.

You clearly cannot supply us so please cancel this order. We do not wish to purchase from you again.

I should have thought that in these tough times, you would have been a little more focussed on customer service.

I have found a new supplier who has bent over backwards to help us. His comment was 'their loss, my gain!!!!!!'

Regards
Jayne
Sales@Love2have.co.uk

ORDER CONFIRMATION
Quoting Toni Hobson <toni@pottersuk.com>:

Hi Jane

Yes that's fine - as long as goods are in stock it is taking a week - 10 days for printing.

Many thanks, kind regards.
Toni

ORIGINAL ORDER - JUNE 10 2009
-----Original Message-----
From: sales@love2have.co.uk [mailto:sales@love2have.co.uk]
Sent: Wednesday, June 10, 2009 11:26 AM
To: Toni Hobson
Subject: 500 Ring Boxes

Hi Toni

Can I go ahead and order some Ultra ring boxes now. I think 500 should do for now if  that's OK. I wanted the ones that had the little loose pad insert to protect the ring should it fall out of the sponge piece at the bottom.

Can we have our logo printed on the top as well?

Thanks
Jayne
Regards
Sales@Love2have.co.uk
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Potters (London) Limited is registered in England, Co. No: 357622
VAT Registration Number: GB 232 8563 61.