Frequently asked questions about our jewellery

Frequently asked questions we get regularly asked from our customers

Who are you and can you tell me a little more about yourselves?
Jayne and John moved from Birmingham to Perthshire to set up Love2Have. It has been very hard work (especially with search engines) but steadily the site has increased in popularity. We decided to sell only UK made jewellery from our online jewellery store as we have discovered more and more talent in the UK that is being ignored. We now know we have made the right decision for us and our designers who we work with very closely to bring you the jewellery that you really are looking for. read more...>

Can the rings be resized?
Every ring is made to the exact size as specified by you, so please make sure that you have your finger measured by a professional jeweller. As in the case of Titanium, it can be difficult to resize rings. Our resizing department for these rings allow us to up size a small amount but not downsize. Most of our other rings can be resized with the exception of the gold inlaid or custom made rings. Resizes are normally subject to a charge which will depend on the type of ring and the extent of the change. If your ring is impossible to upsize we can only offer you a best deal resizing option where by we will offer you the best price possible to re-order from us. We know that www.hsamuel.co.uk provide ring sizers on line but cannot vouche for their accuracy.

What are the different finishes like?
Our Titanium and Zirconium rings are available in polished, satin and wire brushed finishes. Although these metals are extremely hard, they will over time wear and also scratch. Shiny finishes will dull down slightly and rough finishes will become gradually smoother over many years. It's all down to taste but probably the best finish for long term wear is satin finish.

What is the difference between titanium and white gold?
The difference between titanium and white gold is that gold is a precious metal, titanium isn't. White gold is relatively soft compared to titanium and is usually plated with rhodium so will wear over time and have to be recoated. Titanium not only looks good when made into jewellery but it is extremely hard and will stand up to wear and tear much better than precious metals but is not totally scratch resistant. Like any other metal it still needs looking after and we recommend not to subject it to situations such as gardening or engineering etc.

What packaging does the jewellery come in?
Whether the jewellery is for yourself or as a special gift for someone, all jewellery will arrive at your door in appropriate presentation packaging. Goods are posted out in plain packaging.

Can you make rings in US, EU and mm sizing?
Yes we can but please make sure that you have your finger accurately sized by a professional jeweller. We recommend that you do not rely on plastic ring sizers or those that you can download from the internet. Some of our wider rings such as the brick work range require measurements to be done using a wider ring sizer. If possible ask your jeweller to use the widest one possible and take the measurement from the centre. We also make rings with a comfort fit which means sizing is taken from the leading edge of the ring sizer rather than the centre. Your jeweller will be able to advise you on all these issues but its all ways a good idea to ask about anything you are not sure off we say. If you are unsure then email us - we don't mind.

What is your returns policy?
Custom made jewellery is non returnable as are earrings because of hygiene reasons. Rings cannot be exchanged due to the wrong size being ordered but we do offer a resizing service. If any of our jewellery is faulty we will exchange or refund. Items such as necklaces and bracelets are returnable for any reason but the refund will be minus the postage costs.

Can you create me a custom design?
Most of our designers are happy to create custom designs for you but as these are one offs they are non returnable. If you have a specific design in mind, e mail us with details and we will obtain quotes for you.

Which postage system do you use for international?
For UK deliveries we use Royal Mail Special Delivery and for overseas we use AirSure the price of which is included. Airsure is a guaranteed and insured airmail delivery service from the UK. There is a tracking number provided. Average time taken for delivery is 5-7 days after posting. From our experience the tracking number only informs customers that the package was posted but as it is insured there is compensation for loss or non non delivery. The cost of this service is included in the price of the items listed.

My Jewellery hasn't arrived yet, where is it?
Every item posted is sent Royal Mail special delivery with a unique track and trace code which we can provide by request. If your item has not arrived within a few days after we have informed you of despatch please let us know. We will contact Royal Mail to find out if the item has been delivered and if not where it is. As we all know these days items do get lost in the post occasionally but as everything is insured we can claim the costs back once Royal Mail agree that the item has gone missing in the post and have a replacement item sent to you.

How secure is the online credit card payment system you use?
We use WorldPay one of the largest payment service providers in the world. We never see your credit card information, the transaction goes directly through their secure servers. You may of heard of the padlock icon that appears on some websites to reassure the internet buyer of online security in place - well once you have checked out from our site you will enter the Worldpay system which is quite separate from our own servers and displays the padlock icon. Please visit www.worldpay.co.uk for further information.

Do you take orders by phone?
Yes. Please call us on 01568 797723 and we will be happy to process the order over the phone. Please have your credit card details handy.

Can you do me a rush job?
We can usually accommodate rush jobs to provide jewellery for special occasions but please do check with us first before ordering. For express delivery there may be additonal postage costs.

Why is the jewellery UK made only?
We believe that there are some great small independent designers in the UK and we want to promote their work. Some cheap imported jewellery is of an inferior quality and does not meet the high standards of the handcrafted UK made jewellery that we supply.

Why don't you sell black titanium rings?
We have chosen not to sell black titanium rings as they do not live up to our high standards as this effect is achieved as a result of coating the ring. We don't believe that black titanium will stand up to wear and tear, will scratch and will require refinishing. We strongly advise that you opt for black zirconium. Zirconium has similar properties to titanium and is a greyish white metal. When heated the surface of the metal forms a silky black coating which is very scratch resistant (biut not totally) with a hardness equal to sapphire.

Can all the rings come in different widths?
Most of our rings can be made in various widths, particularly the plain rings or those with narrow patterns. The patterned zirconium and titanium rings generally cannot be made narrower than 7mm although they can be made wider but the pattern will not cover the whole width of the ring. If you are unsure drop us a line or call us.

I live outside the UK and want to order with my credit card but only see UK sterling on your website?
If you order from abroad, World Pay will convert the payment at the current rate of exchange through your credit card company.

Do you mind if I telephone you?
Not at all - within reasonable hours of course. If you get the answer machine please leave your number and we will call you straight back when we get the message.

Do you have a showroom or shop I can visit?
No we are an internet retailer only. As most of our jewellery is made to order, we do not have stocks on the premises.

Can you be discrete as I have ordered a surprise gift for someone else?
If you do not want us to call you or e mail you because you are buying a surprise gift, just let us know in the comments box at checkout. Goods are posted out in plain packaging.

Are you on the look out for other jewellery designers?
Yes - we will always consider new designers to feature on our website. Please send or email us your details and pictures of your jewellery.

Can the Rings be engraved with a special message?
Yes we offer an engraving service at an extra to the listed price. This is for an engraving on the inside of the ring but it is also possible to engrave the outside. Please contact us first over this service for more info but we do have a payment set up ready for ordering your engraving. If you are buying more than one item please enter the quantity in the Qty. box during the cart check out process. You may specify your engraving requirements when you reach the comments box during the check out process also.

Important Information regarding diamonds.

Carat size:

0.25 ct. - 4.1 mm
0.50 ct. - 5.2 mm
0.75 ct. - 5.9 mm
1.00 ct. - 6.5 mm

The Diamond grading colour chart

The Diamond clarity scale

Will your silver jewellery react with my skin?
Our silver jewellery is made form Sterling Silver which is pretty much the jewellery industry standard these days.

Pure silver is too soft to use in jewellery so sterling silver which is an alloy is used instead. Sterling silver is 92.5% silver mixed with either 7.5% copper or brass to give it strength.

It is a well known fact that silver tarnishes eventually but with some people it happens faster than others. Sometimes it can occur within days and sometimes it can take much longer, it is difficult to predict.

When silver comes into contact with skin it can tarnish (oxidise) because of the natural acids in the skin reacting to the metals in the silver.

Peoples skin varies enormously and the natural acids produced can vary according to time of year, month, diet and stress levels. Usually it will stop after a short while and the oxidisation will wear off by continued wearing.

Some manufacturers lacquer or varnish silver jewellery to try and prevent or slow this process down, but eventually the coatings will wear off and the silver will be exposed to the acids in the skin.

Sometimes a green colour can occur and this is as a result of the presence of copper in the sterling silver alloy. With continued wear this should also lessen.

The tarnish can be removed by polishing with a silver cloth or a liquid cleaner and with continued wear should diminish over time.

We have written a further article on silver jewellery tanishing.